Service Level Agreement (SLA) Drafting
Define Service Standards, Deliverables & Remedies with Legally Sound SLAs
A Service Level Agreement (SLA) is a vital legal document that outlines the expectations, obligations, and performance benchmarks between a service provider and a client. Whether you are offering IT, logistics, facilities, or professional services, a well-drafted SLA ensures operational clarity, legal enforceability, and protection from disputes.
At Consult Your Counsel, we assist businesses, startups, and service providers in drafting precise, industry-specific SLAs that safeguard your commercial interests and promote transparency in service delivery.
What is a Service Level Agreement (SLA)?
An SLA is a legally binding contract that defines the scope of services, performance standards, reporting protocols, timelines, penalties for breach, and escalation procedures. It aligns both parties on expectations and mitigates risks associated with service failures.
Why You Need a Service Level Agreement
- Clearly defines service scope, quality benchmarks, and delivery timelines
- Establishes accountability and monitoring mechanisms
- Protects against service delays, underperformance, or non-compliance
- Specifies penalties, remedies, and compensation in case of breach
- Builds trust and professionalism in commercial relationships
Types of SLAs We Draft
- Customer-Based SLA – Tailored agreement for an individual client
- Service-Based SLA – Standardized SLA applicable to multiple clients for the same service
- Multi-Level SLA – Distinct terms at organizational, customer, and service levels
Industries Where SLAs Are Commonly Required
- Information Technology (IT) and Software Services
- Logistics, Warehousing, and Supply Chain Management
- Digital Marketing, SEO, and Creative Agencies
- Facility Management and Security Services
- Professional Consulting and Legal Services
Key Clauses Included in Your SLA
- Scope of Work (SOW) and Service Deliverables
- Performance Metrics (e.g., uptime, resolution time, response time)
- Monitoring, Reporting, and Audit Mechanisms
- Remedies and Penalties for Non-Performance
- Payment Terms and Milestones
- Confidentiality and Data Protection
- Termination Rights and Dispute Resolution Mechanism
Information Required to Draft Your SLA
- Legal details of parties involved
- Nature of services and deliverables
- Performance expectations and KPIs
- Duration of engagement and reporting structure
- Payment schedule and service timelines
Our SLA Drafting Process
- Consultation to understand the service relationship and industry norms
- Review of scope, risks, and operational expectations
- Drafting of a customized, legally enforceable SLA
- Delivery of agreement in editable and printable formats
- Assistance with final execution and amendments, if needed
Our SLA Drafting Services Cover
- IT Services and AMC Agreements
- Facility Management and Staffing SLAs
- Logistics, Delivery, and Warehousing Agreements
- Maintenance and Support Services
- Professional and Advisory Services (Legal, Financial, etc.)
Why Choose Consult Your Counsel
- Expert legal drafting tailored to your service sector
- Practical, enforceable clauses that reduce risk
- Transparent pricing and timely delivery
- Support for future modifications and renewals
- Pan-India service backed by legal professionals
Make Every Service Level Agreement Performance-Proof with Consult Your Counsel