1. Gather Necessary Information
Collect essential details such as invoices, warranty cards, proof of payment, communication records, and any evidence supporting your claim.
2. Visit the Official Portal – E-Daakhil
Go to https://edaakhil.nic.in, the official online platform for filing consumer complaints across India.
3. Register and Login
Create an account using your email ID and mobile number. Once registered, log in to access the complaint filing dashboard.
4. Draft the Complaint
Clearly state:
-
The name and address of the complainant and the opposite party.
-
Facts of the case, including the date of purchase or service and the grievance.
-
Relief or compensation sought.
5. Upload Supporting Documents
Attach scanned copies of bills, warranty cards, photographs, and communication records to substantiate your claim.
6. Pay the Prescribed Fee
The fee depends on the value of the goods or services and the compensation claimed. Payment can be made digitally through the portal.
7. Track the Status
After filing, you can track the progress of your case online and receive updates through SMS and email.
Consumer Disputes Redressal Commissions
Complaints are filed according to the pecuniary jurisdiction:
-
District Commission: Up to ₹50 lakh.
-
State Commission: ₹50 lakh to ₹2 crore.
-
National Commission: Above ₹2 crore.
Advantages of Filing Online
-
Convenience: No need for physical visits to commissions.
-
Time Efficiency: Quick registration and tracking.
-
Transparency: Real-time updates on case status.
-
Accessibility: Available to consumers across India, including remote areas.
Tips for an Effective Complaint
-
Draft a clear and concise complaint focusing on facts and evidence.
-
Ensure all supporting documents are attached and legible.
-
Be realistic about compensation to avoid unnecessary delays.
Conclusion
The shift to online consumer grievance redressal through platforms like E-Daakhil has made the process simpler, faster, and more accessible. By understanding their rights and using these digital tools effectively, consumers can hold businesses accountable and ensure fair treatment in the marketplace.